You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). The judgement on the error is up to Truckeo.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Returns that are on "Free Shipping" orders will have the actual cost of the shipment deducted from returned funds. Call us for more information.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please remember that some products are quite large, so shipping them to Europe or overseas can be cost prohibitive.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Freight items are best shipped to a COMMERCIAL address. This is an address in a commercially zoned area that is open for business 9-5 M-F. This can be your business, workplace or the freight dock. Please call us at 888-385-6181 for a better understanding of this. Freight items shipped to a residence will incur an additional $75 delivery fee, so we don't recommend this.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Some of the larger items like grille guards will fall under DIMENSIONAL WEIGHT. This is a calculation by the freight companies based on size, and may affect the cost of the shipping. As always, if there are any questions please call us at 888-385-6181
You can use the form below to contact us, please remember your email address and phone so we can reply.
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